Important Travel Information

COVID-19 Pandemic Latest Information

Currently all 2023 ShoeFly Retreats are on schedule and we couldn't be more excited!

We understand that the uncertainty and anxiety surrounding Coronavirus (Covid-19) is prompting lots of questions regarding travel in many parts of the world. We take your concerns seriously and we’re constantly monitoring the situation through the appropriate official channels.

Firstly, our travelers’ safety is and will always be our top priority and we will do everything we can to help our guests during these uncertain times.

Secondly, we hope our most frequently asked questions will provide you with some clear answers relating to your holiday, but if you have any further questions please do not hesitate to get in touch via Facebook Messenger or email us at info@wanderfitretreats.com. We also recommend that you visit The World Health Organization for the most up-to-date information.

What happens if I want to cancel my holiday?
We want to help you book with confidence. If your retreat is postponed due to travel restrictions from Covid-19 you have the option to transfer all sums paid to another retreat with us of your choice up to 1 year from the date your retreat should have begun. If you’re unable, we understand. Which is why we’ve amended our policy to allow for a full refund of all sums paid minus the deposit. Don’t worry, we’re not in the business of taking money without offering a service. Even if you request a refund, we are still more than happy to transfer your deposit to another retreat of your choosing within 1 year from the date your retreat should have taken place.

Please understand that we are being affected by these unprecedented times and are doing our very best to adjust, just like you. Thank you for your understanding, we can’t wait to have you join us!

Can I change my booking to another date?
Absolutely! If you book and your retreat is affect due to coronavirus, you can transfer your retreat to another date or a completely different location of your choice (if applicable, currently we only offer our annual Costa Rica Retreat, but more are in the works for 2023!) Please keep in mind this is only applicable if the retreat you’re set to go on is affected. If it’s a personal choice, we do apologize, but our normal terms and conditions remain in place. Thank you for your understanding!

What do I need to do if my balance is due?
If your balance is due, and you haven’t heard from us, assume everything is okay! If you ever have any questions, please don’t hesitate to reach out to us via our social channels or email at courtney@shoeflyadventure.com and someone from our awesome crew will help you ASAP.

Will my insurance cover me if I’m not able to travel?
Unfortunately, we cannot speak on behalf of your independent insurance agent. We recommend you direct all questions on your policy to them and hopefully they can help you in the best way possible.

Can you guarantee that the retreats have been appropriately cleaned?

All our properties are thoroughly cleaned at each change over.

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